Tracking Your Order

You can track your ShopMartz order in Your Orders. If you need more detailed help with tracking your package, please contact us.

Estimated Delivery Windows

You can learn more about Estimated Delivery varies from city to city and country to country.

Delivery Information

If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, ShopMartz will send an e-mail to the e-mail address on file. We’ll make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to the vendor for a refund.

You may find that the tracking will sometimes show that a package has been delivered, but you haven’t received it. In these instances, check to see if the package was left with a receptionist or neighbor. Deliveries can occur between 6:00 a.m. and 10:00 p.m. local time. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am – 8:00 pm local time, unless your delivery is scheduled or requires a signature. For scheduled and signature deliveries, our drivers will place a call to the phone number you provided for your order, but will not attempt to deliver the package outside the time frame of 8:00 a.m. to 8:00 p.m. unless they are able to reach you.

Access Codes and Delivery Instructions

If the delivery address requires an access code, please provide this code prior to your item shipping.

If you’ve already placed your order you can update your access code, request cancellation, or add delivery instructions for that individual order through Your Orders or by contacting us.

Weekend Delivery Preference

Kindly leave instruction when placing your order for weekend delivery, by doing this our delivery personnel will only contact you during the set time and period.


If you sign up for Shipment Updates via email, you’ll also receive updates on your email address on file or other email address specified when placing your order.

Customer Service

ShopMartz Customer Service handles all inquiries for deliveries shipped with ShopMartz or Vendors.

You can contact us if you need to reschedule a delivery or with any other questions you may have.